Returns & Refunds

DRAFT — for owner/lawyer review. This text is not final and is not legal advice. 1. Returns and refunds • You can ask for a return or refund within 7 days after delivery, for products marked "returns allowed" on the product page. • Open a request in My Account → Orders → the order → Return / warranty, one product at a time. Describe the problem and add photos. 2. Warranty • Products with a warranty show the warranty period on the product page. During that period you can open a warranty claim from the order page and ask for a replacement or a refund. • Products without a warranty period have no eRevola warranty. 3. How a request is decided • The store answers first (approve, ask for information, or decline); our team makes the final decision. • If a refund is approved, we pay it back to you manually, usually to the mobile money or bank account you paid with. [OWNER: refund time, e.g. within 7 working days] • If a replacement is approved, the store sends a new item. 4. Cancelled orders If you cancel before the store prepares the order, a confirmed payment is refunded. 5. Not covered [OWNER: what is not covered, e.g. damage caused after delivery, digital products once delivered, hygiene items] Questions: [OWNER: support email], +252 63 9340000.