Frequently asked questions

DRAFT — for owner/lawyer review. This text is not final and is not legal advice. How do I pay? With Zaad, eDahab, Somtel, Waafi or a bank transfer: send the order total to the account shown at checkout and enter the transaction reference. In some cities you can pay cash on delivery. When is my order confirmed? After our team checks your payment. You can follow every step in My Account → Orders. How much is delivery and how long does it take? The fee for your city and the estimated time are shown at checkout. Products shipped from Dubai take a few extra days. Can I cancel? Yes, until the store has prepared the order. A confirmed payment is refunded. How do I return a product? Within 7 days of delivery for products that allow returns, or during the warranty period: My Account → Orders → Return / warranty. Do stores see my phone number? No. Stores only see the items and your city. What is Share & Earn? Share product links and earn part of our commission when a shared order is delivered. See the Share & Earn Terms. How do I sell on eRevola? Apply at https://seller.erevola.com. How do I delete my account? My Account → Account settings → Delete account, or at https://www.erevola.com/account/delete. How do I contact you? WhatsApp / phone +252 63 9340000, email [OWNER: support email], or Help & Support in your account.